We intend to automate customer satisfaction for the tickets solved by the team on Jira. Currently we are unable to get feedback from the stakeholders whose requests we have solved on a regular basis.Is there a way to possibly automate it when we complete their requests.
Have you considered using jira service management which has a built in cluster satisfaction functionality?
The other option is to create a new issue type called satisfaction with the fields you want. Then you can use jira automation to create a new satisfaction ticket when a request is solved and send them a link to the newly created ticket.
It is never about setting up a process and being done with it. Rather, the focus should always be on optimizing it for the best outcomes. Thus, we didn’t stop at setting up JSM for our recruitment pr...
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