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How to automate Customer Satisfaction Survey for the tickets resolved by the team

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Hritik Vinayak Lal
Hritik Vinayak Lal Sep 21, 2021

Hi everyone,

We intend to automate customer satisfaction for the tickets solved by the team on Jira. Currently we are unable to get feedback from the stakeholders whose requests we have solved on a regular basis.Is there a way to possibly automate it when we complete their requests.

Thanks

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Fabian Lim
Fabian Lim
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Sep 21, 2021

Hi @Hritik Vinayak Lal

Have you considered using jira service management which has a built in cluster satisfaction functionality?

The other option is to create a new issue type called satisfaction with the fields you want. Then you can use jira automation to create a new satisfaction ticket when a request is solved and send them a link to the newly created ticket.

Link: https://confluence.atlassian.com/automation/actions-993924834.html

Cheers.

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