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How to add a user to the default group if the user was removed to conserve licenses?

Ravi Atlassian
Ravi Atlassian Jul 29, 2022

The solution provided here is not working.

https://confluence.atlassian.com/confkb/how-to-reset-the-default-group-membership-action-of-ldap-directories-959789273.html

 

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Ravi Atlassian
Ravi Atlassian Jul 29, 2022

I’d like the user to be added automatically. Please see the page I linked 

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Benjamin
Benjamin Community Leader Jul 29, 2022

Hi @Ravi Atlassian ,

 

Is really depends how your user management is setup? If you connected to some sort external user management like LDAP or AD, the user should be added there so it gets propagated to your Atlassian instance.

-BEn

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Ravi Atlassian
Ravi Atlassian Jul 29, 2022

Users are coming from AD but Jira-users group is local 

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Benjamin
Benjamin Community Leader Jul 29, 2022

If that's the case, as long your are a jira admin, you should be able to just add the user in the group management page. If you can't add it, then it maybe something buggy. and if that's the case, you may want to contact Atlassian Support.

 

-Ben

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