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I successfully linked TestRail to Jira. At least, when I clicked on the defect number in TestRail I am redirected to its page in Jira. But I can not add the defect already created through the add button in TestRail. When I click on the Add button, the Jira project is displayed with all the fields to create a bug.
Also, on the page of the bug in Jira, I can't see the TestRail Results like in the picture below. I am not the Jira admin.
I would like to know, what I need to do to see the TestRail results in Jira. Just the admin can do this? In this case, he needs to take further action, or it just easily adds a section?
If you already created a ticket in Jira you need to put the ticket number for a failure, it goes in the defects field when entering results in Testrail. If you are trying to reference a ticket when creating a test case there is a reference field in Testrail that you can enter the ticket number and will then appear there as well.