How to add TestRail Results to Jira

[Ingridd Brito]

Hi all,

I successfully linked TestRail to Jira. At least, when I clicked on the defect number in TestRail I am redirected to its page in Jira. But I can not add the defect already created through the add button in TestRail. When I click on the Add button, the Jira project is displayed with all the fields to create a bug.  

Also, on the page of the bug in Jira, I can't see the TestRail Results like in the picture below. I am not the Jira admin. 

I would like to know, what I need to do to see the TestRail results in Jira. Just the admin can do this? In this case, he needs to take further action, or it just easily adds a section?

[Cyrus Mobarekeh]

If you already created a ticket in Jira you need to put the ticket number for a failure, it goes in the defects field when entering results in Testrail.  If you are trying to reference a ticket when creating a test case there is a reference field in Testrail that you can enter the ticket number and will then appear there as well. 

[Alexandra Tsvetkova]

Hi Ingridd, Have you figured that out? May be the comment in this discussion could be helpful

[robert.boily]

It sounds to me like the integration is set up on the TestRail side, but not on the JIRA side. You'd need to have your JIRA admin add the TestRail app.