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How to add Request participant after moving issue to another project (Automation rule)

System - Jira Service Desk


Case:
User01 (agent in project X) moves issue from project X to project Y.
User01 isn't a agent in project Y.

How to create automation rule that will add User01 as request participant to moved issue?

I have plugin "Automation for Jira" installed.

1 answer

0 votes
Dave Mathijs Community Leader Apr 26, 2022

Hi @Rafał Nagi ,

Is the User01 the Assignee of the issue in Project X? Or a Watcher?

No, he is only a agent in project X, he got ticket but the ticket should go to project Y.
He maybe Assignee or Watcher but not necessary.

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