How to add Request participant after moving issue to another project (Automation rule)

Deleted user April 26, 2022

System - Jira Service Desk


Case:
User01 (agent in project X) moves issue from project X to project Y.
User01 isn't a agent in project Y.

How to create automation rule that will add User01 as request participant to moved issue?

I have plugin "Automation for Jira" installed.

1 answer

0 votes
Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2022

Hi @[deleted] ,

Is the User01 the Assignee of the issue in Project X? Or a Watcher?

Deleted user April 26, 2022

No, he is only a agent in project X, he got ticket but the ticket should go to project Y.
He maybe Assignee or Watcher but not necessary.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events