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How do I update the "parent link" for an issue using automation?

Currently trying to automate the linkage of a Program Epic to a Portfolio Epic as they get created. However, project automation does not support editing the Parent Link field. Am I missing something?

Another alternative I explored was to create a URL to create a new issue, but when I try to get the custom field populated with the JIRA ID of the Portfolio Epic, the Parent Link field does not pre-populate. 

1 answer

Hi Jamie,

 

Thanks for reaching out. You can edit the Parent Link field using the Additional fields of our Edit Issue action. This will look something like this: 

 

Screen Shot 2019-09-11 at 2.26.05 pm.pngHope this helped! Feel free to reach out if you need anything else or if this is not what you're looking for.

 

Cheers,

Jane (Automation for Jira)

Hi Jane,

I'm using the following:

{
"fields": {
"customfield_10402": {{issue.XXX-111}}
}
}

The automation runs successfully according to the logs but it does not seem to actually update the field. 

Am I doing something wrong?

Thanks,

Jamie

Like Filippe Carvalho likes this

Hi Jamie,

 

Are you able to please check to see that this custom field is on the Edit Issue screen?

If you're still having difficulty, please feel free to raise a support ticket so we can help you look into this further.

 

Cheers,

Jane (Automation for Jira)

Hi Jane,

It's not available in automation but I can see the field when I'm editing a JIRA issue. 

parent link automation.PNGparent link edit issue.PNG

Hi Jamie,

 

Sorry for the delay in my response. Are you able to raise a support ticket so I can have a look at this for you closer? If you can also include a screenshot of your rule config and your audit log please.

Looking forward to hearing back from you!

 

Cheers,

Jane (Automation for Jira)

Was there ever a resolution for this issue?

Like # people like this

I'm also having this exact same issue but with populating the "Epic Link". Logs show successful but the story isnt added to the parent epic.

Also facing the same issue. Was this ever resolved?

Like Marc Mastromonico likes this

I've found out that this does not work as you can't link a EPIC as a Parent to an EPIC. The {{triggerIssue.key}} works fine but it returns the EPIC Key not the Parent key. This is why there are no errors in the automation. However, I've yet to figure out how to return the Parent Link key.

Like Marc Mastromonico likes this

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