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How do I get Big Picture v8 to display a Jira Board?

We can get a Project Board to show the Backlog, but not the actual Kanban board? We just keep getting the message 'Nothing to display here yet' and 'Configure the hierarchy displayed on the module'. But we have the module for Roadmap or Board ticked? Any ideas?? Have tried the Demo from SoftwarePlant, but it doesn't really show you how to configure the Board.

1 answer

1 vote
Anna-BigPicture Marketplace Partner May 19, 2021

Hi @Karl Samson

I would like to understand well the issue that you experience. Could you please share a screenshot that presents the current situation and a description of the expected outcome? Thank you!


we seem to have the same issue. We have created sub-box'es in Box hierarchy:
box hierarchy.jpg

But we cannot see those sub-box'es in Board module:
board module.jpg


How to solve it?

Anna-BigPicture Marketplace Partner Jun 21, 2021

HI @Karl Samson & @Šarūnas Stasevičius

I am sorry that you experience the inconvenience.

Please, raise a ticket via our Service Desk, providing us with more details (preferably supported by screenshots). This will allow our product specialists and developers to investigate your instance and plugins on time.

BigPicture Team will gladly help you to resolve the problem.

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