How can I display subtasks in the BigGantt Gantt Chart?

[Ruben Bazalar]

Hey everyone! I am trying to put my subtasks in the BigGantt Gantt chart, yet it only allow me to put the higher hierarchy issues. Is there a way to enable the subtasks to appear in the Gantt Chart as well?

[Andreea Andrei]

Hello, 

I have a similar issue related to the listing of sub-tasks in BigGantt. 

I've created different types of Programs to test the Gantt view. One of them takes all Epics from the allocated board and with it all the types of issues (including the sub-tasks).

Though, I would like to also have a more granular view, and I've created a Program for each Epic (the epic represents a project for me, under the epic we will have all issues connected to this project). In this version I've narrowed down the issues to only one Epic, to have a dedicated Gantt view for it. I made sure all subtasks are either directly under the Epic or under a task that is related to the Epic.

Even though, I have the same settings (I've selected sub-tasks in the "Task Structure" settings), I can't get to see the existing sub-tasks related to my chosen Epic.

It's true that when I am creating a sub-task directly in the Gantt view, the sub-task appears. But I am trying to understand why it doesn't work the other way around.

Thanks,

Andreea

[Adam _SoftwarePlant_]

Hi @Ruben Bazalar 

When it comes to synchronizing your Jira issues to BigGantt - it doesn't really matter if the task is epic/story/subtask since the app will synchronize all of the created and existing issue types from your selected project - once you specify it in the "Scope Definition - Automatic Rules" section in Box Configuration:

Please kindly take a look at the example from my test project, where I created a couple of tasks of different kinds, along with a sub-task. As you can see, it is displayed on the Gantt module without any problems:

Furthermore, you can easily create a subtask and display it on the Gantt, by using the "Add task+" button (please bear in mind that you need to select the parent task on the Gantt WBS first):

I hope this helps Ruben, however, should you experience any kind of other issues with displaying your subtask on the Gantt module, please contact our Support Department by using the link below, so that we can take a look at the situation and solve it for you:

- Support Portal 

Have a nice day and best regards,

Adam

[Paula Martins]

Hi Adam, 

Creating sub-tasks from BigGantt doesn't work because you need to create a sub-task from a task - at least that's JIRA's default way of creating sub-taks. 

How can I counter this?