The custom BillingKey fields were added by the Tempo plugin.
Creating issues from JIRA works as expected.
The GreenHopper "Create <Type>" dialogs show the name of the required fields ...
Billing Key*:
... but there's nothing behind it.
GreenHopper does not yet support a custom field coming from a third party plugin, and this has been reported to the Greenhopper team: https://jira.atlassian.com/browse/GHS-2993
I think there is no fix yet for your problem. This has been reported as bug by referring to the following issues:
https://studio.plugins.atlassian.com/browse/JTMPO-225
https://studio.plugins.atlassian.com/browse/JTMPO-226
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