How Does Workfront Plugin Determine Reporter?

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August 12, 2019

Hi - we've installed the Workfront Plugin for Jira Server and created a few triggers. We've created a service account and authenticated the plugin via the service account. The issue successfully gets created in Jira after being created in Workfront, however my account keeps getting tagged as the reporter. Has anyone experienced this or have any ideas? I would think the reporter would match whoever the reporter in Workfront is.

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Shaun Alsobrook January 20, 2021

Was there by chance ever an answer to this?  I'm having the same issue

Brian Billman March 18, 2022

Also having exact same issue. Set up as described in original question, using a system account to Workfront, but when things come back into Jira (both new issues and comments), shows as the user who originally installed the Workfront add-on (me).  I tried creating a system account on the Jira side with the same email as the Workfront system account, no change.

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