Gliffy "Create" button does not work

[Guohua Liu]

I am trying to create a Gliffy diagram. But after click the "Create" button, nothing happen.

Here is what I did: in the Editing mode of a Confluence page,

1. Open Gliffy;
2. Select a digram style Flowchart & BPMN
3. Click "Create"
4. Nothing happen;
5. I am expecting: a Gliffy page is open where I can create my chart.

I am using: Confluence Cloud and Chrome.

How to fix that?

[Guohua Liu · Accepted solution]

Found the culprit. I have the chrome extension ModHeader where the request header "Authorization" has an empty value. Removing that header, Gliffy works.

Thank you Dave!

[Dave Liao]

Yay! I have that extension too - didn’t even think about checking that 😂 

Glad you’re diagramming again!

[Charlie Ealy]

Dave, thank you for assisting Gouhua troubleshooting and helping with a resolution and Gouhua, glad to hear you are diagramming again.

Best Regards,

Charlie Ealy

[Guohua Liu]

Thank you all!

[Charlie Ealy]

At the top of the 'Create a New Diagram' modal, selecting 'Flowchart & BPMN' or 'Network', for example, opens a new blank diagram and updates the left side of the diagram with the shapes associated with your selection.  In your case, you would see the BPMN shape libraries.

To start with a Flowchart or BPMN template, when viewing the 'Create a New Diagram' modal, select a Template on the left side.  i.e. Flowchart or Business Process.  You will see a list of Templates.  Selecting a template will load a predefined diagram.

-Charlie Ealy, Sr Product Manager, Gliffy

[Guohua Liu]

I did:

1. select Template Flowchart;
2. select a style "Marketing Release Process"
3. Click the button "Create"
4. Nothing happen.

I attached the screenshot here. Please see if the message at the bottom of the screenshot give you any idea. Thanks!

 

[Dave Liao]

@Guohua Liu - is this still happening? I'm unable to reproduce the issue you're seeing...

[Guohua Liu]

This is still happening.

This happens on Chrome, but not happened on Safari.

[Dave Liao]

@Guohua Liu - hi Guohua! Does this happen in a Chrome incognito window?

[Guohua Liu]

@Dave Liao hi Dave, it is in a regular window.

[Dave Liao]

@Guohua Liu - can you try in an incognito window, and see if that helps?

Trying to troubleshoot 🙃

[Guohua Liu]

@Dave Liao I tried incognito window. It does not have the problem.

[Dave Liao]

@Guohua Liu - thank you! Maybe clear your browser's cookies and cache, and try again? That's what I would do.

[Guohua Liu]

@Dave Liao does that mean I have to do this from time to time?

[Dave Liao]

@Guohua Liu - I would hope not, but just to fix your situation right now. 🙃

(I don't work for Gliffy or Atlassian, I'm just a volunteer contributor on this forum.)

[Guohua Liu]

@Dave Liao - Oh Dave, I thought you work them :).  I cleared my Gliffy and Atlassian cookie. No luck.

[Dave Liao]

@Guohua Liu - maybe clear every single cookie, as well as the browser cache?

[Guohua Liu]

@Dave Liao  cleared every cookie. Still no luck.