Gliffy "Create" button does not work

Guohua Liu January 15, 2023

I am trying to create a Gliffy diagram. But after click the "Create" button, nothing happen.

Here is what I did: in the Editing mode of a Confluence page,

  1. Open Gliffy;
  2. Select a digram style Flowchart & BPMN
  3. Click "Create"
  4. Nothing happen;
  5. I am expecting: a Gliffy page is open where I can create my chart.

I am using: Confluence Cloud and Chrome.

How to fix that?

3 answers

1 accepted

1 vote
Answer accepted
Guohua Liu January 17, 2023

Found the culprit. I have the chrome extension ModHeader where the request header "Authorization" has an empty value. Removing that header, Gliffy works.

 

Thank you Dave!

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 18, 2023

Yay! I have that extension too - didn’t even think about checking that 😂 

Glad you’re diagramming again!

Charlie Ealy January 18, 2023

Dave, thank you for assisting Gouhua troubleshooting and helping with a resolution and Gouhua, glad to hear you are diagramming again.

 

Best Regards,

Charlie Ealy

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Guohua Liu January 18, 2023

Thank you all!

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1 vote
Charlie Ealy January 15, 2023

 

At the top of the 'Create a New Diagram' modal, selecting 'Flowchart & BPMN' or 'Network', for example, opens a new blank diagram and updates the left side of the diagram with the shapes associated with your selection.  In your case, you would see the BPMN shape libraries.

 

To start with a Flowchart or BPMN template, when viewing the 'Create a New Diagram' modal, select a Template on the left side.  i.e. Flowchart or Business Process.  You will see a list of Templates.  Selecting a template will load a predefined diagram.

 

-Charlie Ealy, Sr Product Manager, Gliffy

Guohua Liu January 17, 2023

I did:

  1. select Template Flowchart;
  2. select a style "Marketing Release Process"
  3. Click the button "Create"
  4. Nothing happen.

 

I attached the screenshot here. Please see if the message at the bottom of the screenshot give you any idea. Thanks!

confluence_gliffy_problem.png 

0 votes
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 15, 2023

@Guohua Liu - is this still happening? I'm unable to reproduce the issue you're seeing...

Guohua Liu January 17, 2023

This is still happening.

This happens on Chrome, but not happened on Safari.

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2023

@Guohua Liu - hi Guohua! Does this happen in a Chrome incognito window?

Guohua Liu January 17, 2023

@Dave Liao hi Dave, it is in a regular window.

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2023

@Guohua Liu - can you try in an incognito window, and see if that helps?

Trying to troubleshoot 🙃

Guohua Liu January 17, 2023

@Dave Liao I tried incognito window. It does not have the problem.

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Dave Liao
Community Leader
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January 17, 2023

@Guohua Liu - thank you! Maybe clear your browser's cookies and cache, and try again? That's what I would do.

Guohua Liu January 17, 2023

@Dave Liao does that mean I have to do this from time to time?

Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2023

@Guohua Liu - I would hope not, but just to fix your situation right now. 🙃

(I don't work for Gliffy or Atlassian, I'm just a volunteer contributor on this forum.)

Guohua Liu January 17, 2023

@Dave Liao - Oh Dave, I thought you work them :).  I cleared my Gliffy and Atlassian cookie. No luck.

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Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 17, 2023

@Guohua Liu - maybe clear every single cookie, as well as the browser cache?

Guohua Liu January 17, 2023

@Dave Liao  cleared every cookie. Still no luck.

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