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Hi,
I'd like to know if there is any way to execute a transition in Email This Issue plugin when the reporter is not a Service desk Agent (nor license in a JSM project). I'm trying to do this inside the Next Gen Handler.
JETI says that the "Default reporter" is who creates the issue or ads a comment when the reporter doesn't have the corresponding permissions.
Can the "Default reporter" execute transitions too?
Thanks.
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