Error with /jira create - can't create new ticket in Jira via Slack

[Deleted user]

Our goal is to create new tickets in Jira from incoming Slack messages of our clients but have problems to get this working.

We successfully managed to integrate Slack with Jira Cloud following this support document. For testing purposes we set up a clean project in Jira named "Slack" and a dedicated Slack channel named #jira-test and connected both as outlined in section "Connect a Slack Channel to a Jira Project" of the support document. We received a success message in #jira-test. We created a new bug issue in our project and again received a message the ticket was created. So everything seemed to be set up fine.

However, whenever we try to create a new ticket from within Slack with /jira create an error message pops up saying "connecting issues is deactivated" (pls see screenshot in German). So far we have been unable to solve this or even find out the reason for this error.

Any help is much appreciated. Thanks.

[Lisa Grau · Accepted solution]

Hi Christoph, welcome to the Atlassian community!

Is issue linking turned on in your Jira Cloud instance?

You can check this setting in Vorgänge > Verknüpfen von Vorgängen.

[Deleted user]

@Lisa Grau Thank you Lisa for getting back so quickly. This did the trick! Set up and running now. Thank you.

[Lisa Grau]

Great! Always happy to help!

[Marco Stefano Gori]

Hi @Lisa Grau 

Sorry for necroposting this, but I couldn't find any other thread about this issue.

I have been encountering the same problem with my organization. However, I could not find the settings.

Can I ask you where are they in English (or Italian)?

Thanks!