Email this issue: special characters are removed from incoming emails

[Stella Marie Alice Bakhoff]

Hi 

The problem is that certain special characters and text between these characters are removed from incoming emails. Example:

The original email has a line:

<my@email.address.com>:text

But in Jira it displays:

:text

So everything between < and > goes missing. 

Thanks for any hints on how to solve this! 

[Imre Madarász]

Hi!

I believe the issue is caused by the fact that with HTML emails, the application keeps the XML tags, but not with text/plain emails.

If your incoming mail is plain text, you can use the following work-around for setting the description field:

Update issue by setting fields:

 

regex: ((?s:.*))
value: $!group1.replaceAll(">","&gt;").replaceAll("<","&lt;")

Unfortunately as the comment has no set issue field action, but is added by default it is not possible to use the same work-around for adding comments.

I hope this will help you.

Imre

[Iryna Komarnitska_SaaSJet_]

Hi @Stella Marie Alice Bakhoff 

If you use Gmail, I can advise you to try the Email&Tasks: Jira Cloud for Gmail app by my team to convert your emails into tasks in Jira.

It's AI-powered (GPT-3 technology is currently implemented).

I hope it will be helpful to you!

A minimum 30-day trial is available, and the add-on is free for teams of up to 10 users.