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Email this issue: special characters are removed from incoming emails


The problem is that certain special characters and text between these characters are removed from incoming emails. Example:

The original email has a line:



But in Jira it displays:


So everything between < and > goes missing. 

Thanks for any hints on how to solve this! 

2 answers


I believe the issue is caused by the fact that with HTML emails, the application keeps the XML tags, but not with text/plain emails.

If your incoming mail is plain text, you can use the following work-around for setting the description field:

Update issue by setting fields:


regex: ((?s:.*))
value: $!group1.replaceAll(">","&gt;").replaceAll("<","&lt;")

Unfortunately as the comment has no set issue field action, but is added by default it is not possible to use the same work-around for adding comments.

I hope this will help you.


0 votes
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Apr 12, 2023

Hi @Alice Admin 

If you use Gmail, I can advise you to try the Email&Tasks: Jira Cloud for Gmail app by my team to convert your emails into tasks in Jira.

It's AI-powered (GPT-3 technology is currently implemented).

I hope it will be helpful to you!

A minimum 30-day trial is available, and the add-on is free for teams of up to 10 users.

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