Email this issue: special characters are removed from incoming emails

Stella Marie Alice Bakhoff April 10, 2023


The problem is that certain special characters and text between these characters are removed from incoming emails. Example:

The original email has a line:



But in Jira it displays:


So everything between < and > goes missing. 

Thanks for any hints on how to solve this! 

2 answers

0 votes
Imre Madarász April 13, 2023


I believe the issue is caused by the fact that with HTML emails, the application keeps the XML tags, but not with text/plain emails.

If your incoming mail is plain text, you can use the following work-around for setting the description field:

Update issue by setting fields:


regex: ((?s:.*))
value: $!group1.replaceAll(">","&gt;").replaceAll("<","&lt;")

Unfortunately as the comment has no set issue field action, but is added by default it is not possible to use the same work-around for adding comments.

I hope this will help you.


0 votes
Iryna Komarnitska_SaaSJet_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 12, 2023

Hi @Stella Marie Alice Bakhoff 

If you use Gmail, I can advise you to try the Email&Tasks: Jira Cloud for Gmail app by my team to convert your emails into tasks in Jira.

It's AI-powered (GPT-3 technology is currently implemented).

I hope it will be helpful to you!

A minimum 30-day trial is available, and the add-on is free for teams of up to 10 users.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events