EazyBI: Sub-task resolved is empty for any user

[Chris Ma]

Hi,

I am trying to create a report to show the number of sub-tasks resolved in every of previous sprints by users.

I have confirmed for User A, he has resolved 10 sub-tasks in Sprint X. However, in the report I created, the measure - "Sub-task resolved" is empty.

I have this User A in the row, and Sprint X in the column.

Can anyone help what it's happening? The "hours spent" do have numbers which seem to be correct. 

Thank you!

[Fabian Lim]

Hi Chris,

I would check that those subtasks have the resolution set.  If it's not set, even when it's done in a sprint, the subtasks won't count as resolved.  

Regards

[Roberts Čāčus]

Hi Chris

The suggestion by Fabian is one point of interest. The other is the sub-task parent. Sub-tasks are not added to Sprints on their own. Instead, they move around together with their parent. Was the sub-task parent resolved within the scope of the Sprint?

Suppose it was resolved after completion of the Sprint. In that case, the sub-tasks, together with the parent, could be found under the Sprint dimension "(no sprint)" member or in another Sprint, if moved.

I recommend using the Sprint scope measures instead. For example, try the measure "Sprint issues completed". Suppose you want to see only sub-tasks. In that case, you can add the Issue Type dimension to the report pages and select "Sub-task".
Another option is creating a calculated measure with the formula below:

(
  [Measures].[Sprint issues completed],
  [Issue Type].[Sub-task]
)

See more details on Sprint scope measures on the eazyBI documentation page - https://docs.eazybi.com/eazybi/data-import/data-from-jira/jira-software-custom-fields#JiraSoftwarecustomfields-Sprintscopemeasures . On the same documentation page, you can find how other measures work with Sprints.

Best,

Roberts // support@eazybi.com