@Aswathi D
There could be a number of reasons. Possibly attachment is missing, corrupted, or maybe permission. May want to raise a support ticket with the vendor to investigate this issue:
https://drawio.atlassian.net/servicedesk/customer/portal/14
If you are able to access the confluence logs, you maybe able to get further details on the root cause.
-Ben
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Hi @Benjamin ,
Thanks ...Will raise a vendor ticket for the same
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