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I am needing to pull a Tempo time report for all hours logged for a period, inclusive of hours logged by users who are no longer active or licensed.
Based on existing documentation I can't tell if this base Logged Time report will do this, or if I need to do something unique to ensure inclusion of all logged hours.
Please refer to the KB below on how Tempo handles inactive users' data:
Chih from Tempo Support
I do think the KB is inaccurate, or perhaps poorly worded when it says:
"Inactive users: When a user account is inactive in Jira, you will not be able to see his/her worklogs in the reports. "
In my testing, I was able to see the hours logged by a currently inactive user and export.
My specific use case was exporting ALL hours logged in the system for ALL tickets for a given time period. While I can't be certain based on the number of users that have been inactivated in the system, spot checking a dozen or so users that were deactivated earlier in the year, all those users logged hours were in the reports.