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Display insight macro information on confluence page for JSD customer Edited

Hi all,
I've embedded the insight macro for confluence on a confluence page in a knowledge base space which is connected to our service desk project in JIRA. The content of the macro is visible for licensed confluence users. If a customer from JSD opens the page he just get's this message: "Authentication required. You need to be logged in to see the Insight objects."

error_insight_confluence.jpg
The space is open for anonymous access so that our customers can check our troubleshooting articles without any confluence license.
Does anyone has an idea how to solve this issue or set the permissions correctly?

Thank you in advance!


Kind regards
Susan

1 answer

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Answer accepted

Hi Susan,

As the implementation is as of today (Insight 5.1.4), a valid User needs to be logged in to JIRA to be able to access the Insight information, due to permissions.

This will probably be changed in the future, but I don't have information on when.

Best Regards
Alexander

Hi @Alexander Sundström

 

Do you know if any more information is available for this issue already? 
We would very much like to use the Insight macro for confluence in our knowledge base articles as well! 

 

Cheers, 

Tessa

@Alexander Sundström I'm also interested in the same use-case of embedding via Service Desk

Hello,

 

we are also interested in this feature. Any update on when this will be implemented?

 

Kr

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