Display insight macro information on confluence page for JSD customer Edited

[Susan Piatek]

Hi all,
I've embedded the insight macro for confluence on a confluence page in a knowledge base space which is connected to our service desk project in JIRA. The content of the macro is visible for licensed confluence users. If a customer from JSD opens the page he just get's this message: "Authentication required. You need to be logged in to see the Insight objects."

The space is open for anonymous access so that our customers can check our troubleshooting articles without any confluence license.
Does anyone has an idea how to solve this issue or set the permissions correctly?

Thank you in advance!

Kind regards
Susan

[Alexander Sundström · Accepted solution]

Hi Susan,

As the implementation is as of today (Insight 5.1.4), a valid User needs to be logged in to JIRA to be able to access the Insight information, due to permissions.

This will probably be changed in the future, but I don't have information on when.

Best Regards
Alexander

[Tessa Tuteleers]

Hi @Alexander Sundström, 

Do you know if any more information is available for this issue already? 
We would very much like to use the Insight macro for confluence in our knowledge base articles as well! 

Cheers, 

Tessa

[Thomas Bowskill]

@Alexander Sundström I'm also interested in the same use-case of embedding via Service Desk

[pieterjan.vanpee@external.atlascopco.com]

Hello,

we are also interested in this feature. Any update on when this will be implemented?

Kr

[Aaran Stent]

We are working around this issue by using PocketQuery to render JIRA data to Confluence (including Insight data).  Would be great of this was able to be done without the extra steps in PocketQuery.