Connector to Eclipse Indigo shows installed but not visible in Add Task Repository

[Maia Grotepass]

In the Add Task Repository I do not see the JIRA connecter. If I click on Install More Connectors the Atlassian Jira connector shows as already installed. How can I fix this?

This worked for me on a previous version of eclipse.

Sytems info:

Ubuntu 11.04 64bit

Eclipse Indigo Platform version: 3.7.1.r37x_v20110729-9gF7UHOxFtniV7mI3T556iZN9AU8bEZ1lHMcVK

Mylyn: 3.6.0v20110608-1400

Atlassian Connecter: 3.0.2.v20111010 (I have tried other installations as well, from archive and from update site as per instructions)

[jjaroczynski · Accepted solution]

It is strange but Myly 3.6.2 solved the problem. In our case it worked fine also with Mylyn 3.6.0

[Sheila Thomson]

It was down to permissions. My user account doesn't have admin priviledges so although I was able to go through the motions of installing the connector and the application registered that I had installed it, something in the process didn't fully complete so it wasn't actually available to me to use.

When I ran Eclipse as an administrator and then reinstalled the connector it installed fully and I am now able to interact with our Jira repository regardless of whether I'm running Eclipse as an administrator or not.

[jjaroczynski]

Is there anything suspicious in your Eclipse error log? Some unresolved dependencies? Plugins which did not load?

Cheers,

Jacek

[Sheila Thomson]

I have the same problem (conector installed but not listed when trying to add a task repository) but on Windows.

System info:

Windows 7 Professional 64bit

Eclipse Indigo Platform version: 3.7.2.v201202080800

Mylyn: 3.7.0.v20120319-0200

Atlassian Connector: 3.0.5.v20120518

[jjaroczynski]

Can you list the installed plugins of Connector? At first sight it looks like the main feature has been installed but JIRA connector plugin is missing. Let's check it.

[Maia Grotepass]

With Atlassian support I got the following suggestions:

• make sure your Eclipse is for 64 bits architecture
• your Java is Sun and not open JDK
• upgrade your Mylyn to 3.6.2
• make sure there is nothing suspicious in the log

In my case upgrading to Mylyn 3.6.2 did the trick.

[jjaroczynski]

Hi,

Can you simply try to remove the Connector and install it once again e.g. via the update site?

http://confluence.atlassian.com/display/IDEPLUGIN/Installing+the+Eclipse+Connector

Cheers,

Jacek

[Maia Grotepass]

Sigh, that's what I did first. Now I uninstalled and tried from the official connector eclipse update site and I still have the same problem. Also the update site gives the same version number as the donwloaded archinve I installed. 3.0.2.v20111010

Something that may be influencing the situation is that I am running 64bit ubuntu but since I am doing android development I install ia32-libs to bet the android dev wotking correctly.