When we attempt to upload a CSV file into Insight, we are not able to proceed past the Create Import Configuration screen due to an error message that states "Failed to connect to the CSV file specified."
We can see that the file is present in the "Files" tab for the object schema being used.
Does anyone know of possible causes for this error?
I'm having this issue as well. I have saved the file with UTF-8 encoding, and it is delimited with "," but keeps giving the same error.
If i change the delimiter in the import settings to ";" instead, it accepts the configuration, but then it is read incorrectly (all columns in 1 column, not delimited).
I found out what the problem was. There was a random zero in the file under an empty unnamed header. So two criteria to take away for csv import to work:
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