Can you get the Jira Outlook Add-in to work with Shared Mailboxes?

[Jack Leach]

Having trouble getting the Jira Add-in to connect to a shared mailbox. A number of reviews say it is not possible.

Just want to check if there is any work around or it simply can't be done.

[Maksym Yokha]

Hi, @Jack Leach Jira Cloud for Outlook does support shared mailboxes. There's a public issue you can follow to see updates regarding this.

[Jack Leach]

Thanks @Maksym Yokha

[Maksym Yokha]

@Jack Leach not sure if you ever followed the public issue I provided, but it was resolved and Jira Cloud for Outlook now supports shared mailboxes.

[Souad azoury]

Hello @Jack Leach 

Based on your request, I suggest trying the Jira Plugin for Outlook (OTJ Jira for Outlook) add-in. 

It supports shared mailboxes, allowing you to create Jira issues, assign work, and track progress directly from your shared inbox. This can greatly improve efficiency and collaboration for teams that rely on shared mailboxes for their work.

I hope this will be helpful!