Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can we not download backups anymore from Backup Manager?

Every week I do a backup of both JIRA and Confluence using the Backup Manager and can download it and store it. Now it is asking me for Authentication for Studio WebDAV. Is this something new? What do I need to do to download it?

1 answer

1 accepted

1 vote
Answer accepted
MJ Atlassian Team Mar 24, 2014

This also has shown up when I tried to verify this on my test instance.
When presented with the authentication box, I could proceed with downloading the backup after re-entering the credentials of my admin account to the instance.

Since when this has been implemented, and why, I currently can not give you an answer to.

MJ Atlassian Team Mar 24, 2014

If you enter your username and account you normally use to log in on your instance, this should be sufficient, assuming the account has admin privileges on the instance.

Thank you! It worked! Cheers :)

Thanks, I don't know my admin account credentials. I am using both instances On-Demand. How do I find this out?

I tried using my credentials and it will not accept them.

It doesn't work when I use the email username(which I use everywhere else), you must use the local username,

went fine when i used username : "admin" instead of email and then my normal password


That worked!

Yes, it needs the admin username (default 'admin')., not the email of the admin

tried admin and my pw, it looks like it is going to work – no authentication errors but login prompt returns.  

@Ottavio Braun Cheers for the 'admin' tip, worked perfectly! Thanks to to @Shreena Patel for raising the question, and to all the participants on this thread. As for Atlassian - 4/10, must try harder

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events