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Can't connect to Microsoft Teams app for Jira Server


Our Jira server is currently showing that the connection with MS Teams is failed.
So when I look at the log, it shows that the connection to the service below fails.

So I asked the MS Teams related department in our department and they said it is not their MS Teams service. Is the above domain a domain for MS Teams connection?

In order to connect, I think we need to release the above domain and firewall,
Is the IP and PORT of the following service ' | 443' correct?

I looked up the part in Jira's community

'Looks like your Jira servers cannot reach Azure service bus.. probably a specific port is closed. Seems like you need to open port 5001' What's it about?

2 answers

0 votes
Vikrant Yadav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 22, 2023

The contents of the log are as follows.

INFO ServiceRunner [c.m.t.lifecycle.scheduler.SignalRConnectionMonitorJob] Running SignalRConnectionMonitorJob at 'DAY'
INFO ServiceRunner [c.m.teams.service.SignalRService] [[startSignalRConnection()] Before start connection]. Used memory: 2735 MB
INFO ServiceRunner [c.m.teams.service.SignalRService] Starting new SignalR connection as its status was DISCONNECTED
DEBUG ServiceRunner [] The HubConnection is attempting to transition from the DISCONNECTED state to the CONNECTING state.
OkHttp DEBUG ServiceRunner [] The HubConnection is attempting to transition from the CONNECTING state to the DISCONNECTED state.
DEBUG ServiceRunner [c.m.teams.utils.ExceptionHelpers] startConnectionIfDisconnected() error Active threads count: 15
DEBUG ServiceRunner [c.m.teams.utils.ExceptionHelpers] startConnectionIfDisconnected() error java.lang.RuntimeException: connect timed out

Is the domain ' managed by Jira?
Is it managed by MS Teams? Is the service in Azure?

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