Can't connect to Microsoft Teams app for Jira Server

[Jaewoong Choi]

Hi,

Our Jira server is currently showing that the connection with MS Teams is failed.
So when I look at the log, it shows that the connection to the service below fails.
'https://msteams-jira-server.service.signalr.net'

So I asked the MS Teams related department in our department and they said it is not their MS Teams service. Is the above domain a domain for MS Teams connection?

In order to connect, I think we need to release the above domain and firewall,
Is the IP and PORT of the following service '20.40.229.24 | 443' correct?

I looked up the part in Jira's community

'Looks like your Jira servers cannot reach Azure service bus.. probably a specific port is closed. Seems like you need to open port 5001' What's it about?

[Vikrant Yadav]

Hi @Jaewoong Choi Have you checked official document for integrating MS Teams with JIRA :- 

https://confluence.atlassian.com/msteamsjiraserver/microsoft-teams-for-jira-server-documentation-1027116656.html

[Jaewoong Choi]

The contents of the log are as follows.

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INFO ServiceRunner [c.m.t.lifecycle.scheduler.SignalRConnectionMonitorJob] Running SignalRConnectionMonitorJob at 'DAY'
INFO ServiceRunner [c.m.teams.service.SignalRService] [[startSignalRConnection()] Before start connection]. Used memory: 2735 MB
INFO ServiceRunner [c.m.teams.service.SignalRService] Starting new SignalR connection as its status was DISCONNECTED
DEBUG ServiceRunner [c.microsoft.signalr.HubConnection] The HubConnection is attempting to transition from the DISCONNECTED state to the CONNECTING state.
OkHttp https://msteams-jira-server.service.signalr.net/... DEBUG ServiceRunner [c.microsoft.signalr.HubConnection] The HubConnection is attempting to transition from the CONNECTING state to the DISCONNECTED state.
DEBUG ServiceRunner [c.m.teams.utils.ExceptionHelpers] startConnectionIfDisconnected() error Active threads count: 15
DEBUG ServiceRunner [c.m.teams.utils.ExceptionHelpers] startConnectionIfDisconnected() error java.lang.RuntimeException: java.net.SocketTimeoutException: connect timed out

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Is the domain 'https://msteams-jira-server.service.signalr.net/ managed by Jira?
Is it managed by MS Teams? Is the service in Azure?