Automation - Create multiple tickets from a single service desk submission

Mason Yates
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October 19, 2023

We are looking to implement an automation rule where N number of tickets are created from a single service desk request submission, when N number of options are selected from a custom field. We are using the Select List (multiple choices) type for this custom field. Has anyone had luck implementing such a scheme?

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Mason Yates
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October 20, 2023

I determined you can use .size, rather than .count to determine the number of items selected in a custom field. The current blocker is then getting the rule to create N number of issues as a result.

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