Sr. Tools Engineer (JIRA/Confluence) Career Opportunity -Search Ended, Role Filled

[Shaniqua Brown]

Hello Atlassian Community, 

I'm Shani, a Talent Partner at Rubrik, we're looking for a Senior Tools Engineer to join our growing IT Infrastructure team.  This role will report to the Director of IT Program Management, located at Rubrik HQ in Palo Alto, CA and we are also open to US remote. If you're interested in the opportunity, feel free to contact me at shaniqua.brown@rubrik.com -I look forward to sharing more about the role and Rubrik!

I’m not certain if you know much about Rubrik, however, I'd love to share some of our highlights:

• Rubrik is the leader in cloud data management, delivering a single platform to manage and protect data in the cloud, at the edge, and on-premises
• Enterprises choose Rubrik to simplify backup and recovery, accelerate cloud adoption, enable automation at scale, and secure against cyberthreats
• Rubrik has raised over $550 million in venture funding, most recently at a valuation of $3.3 billion
• We’ve been recognized as a Forbes Cloud 100 Company two years in a row and as a LinkedIn Top 10 startup

What you'll do:

• Design, Develop and Support - Responsible during business hours for the entire Atlassian stack as well as being on-call for support.
• Monitoring - Experience defining requirements and implementing the project requirements in Atlassian Cloud  or Server or Data Center infrastructure for JIRA and Confluence.
• Plugin Management - Responsible for managing existing plugins, evaluating, testing and deploying new plugins to address customer requirements.
• Jira Administration and more:
  • Responsible for creating new projects, maintaining existing projects including permissions, schemes, workflow design and optimization, field management
  • Experience developing requirements, documenting solutions in JIRA issues, coordinating testing and deploying solutions with full UAT by customers.
  • Experience with Structure plugin preferred for more traditional waterfall view of the portfolio and projects within an organization .                               
  • Experience with ITIL service management processes including Incident Management, Problem Management, Change Management, Release Management, Request Fulfillment to encourage best practice workflows and issue type development

• JIRA Service Desk:
  • Responsible with Jira & Jira Service Desk Rest API for integrations.
  • Responsible for JSD plugin for evaluating new versions, documenting new features, providing training to other team members on these                   updates, implementation of updates
  • Responsible to provide enhancements in JIRA Service Desk.
  • Responsible for email customization using templates updating existing and creating new templates
  • Responsible for data quality across the JSD environment for all fields required for reporting in EazyBI.
  • Responsible for EazyBI reporting plugin to manage all accounts, data quality, data import, updates to existing reports, developing new custom reports, training for team members and customers, developing KPI dashboards from individual reports.

• Confluence:
  • Responsible for managing all Confluence spaces including permissions, developing space templates, maintaining existing spaces and creating new spaces to customer requirements.
  • Experience with Brikit Theme Press plugin used extensively as a UI theming plugin. Requirements to manage existing themes, creating new themes to requirements and troubleshooting UI issues with spaces using the plugin.
  • Experience using Brikit targeted search is preferable.
  • Experience building custom plugins as needed to meet customer requirements not met by Atlassian Marketplace a plus
  • Experience with Confluence API for integration with other applications
  • Experience with macros including Google Drive, In-line Comments.

 Who you are:

• Experienced Atlassian Developer and JIRA Subject Matter Expert with the Atlassian Cloud (JIRA Cloud, JIRA Service Desk, and Confluence applications)
• Integration experience - Jira and GitHub, Salesforce, Oracle NetSuite, Slack,PagerDuty etc.
• Experience writing custom plugins and scripts for the Atlassian Suite.
• Experience in REST API
• Experience working with the following JIRA Service Desk plugins is preferred: Adaptivist Script runner, JWT, JWME, EazyBI, JEMH etc.
• Experience in Atlassian SDK for Jira and confluence
• Ability to work on cross-functional projects demanding collaboration, communication and project management skills needed to be successful in a fast-paced environment.
• Ability to be an effective communicator when reviewing customer requirements to be translated into technical requirements.
• Ability to evaluate the Atlassian market place plugins and suggest the right solutions for the business requirements.
• Effective documentation skills to properly define new policies, run books, change requests, requirements documents
• Experience working in a service management environment where IT organizations adhere to ITIL processes including request fulfillment, Incident management, change management, problem management.
• Experience working in an agile software development where work is managed in development sprints including backlog grooming, sprint planning, sprint execution, deployments and sprint retrospectives

*  Atlassian Certification - preferred not required.

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