Refined is looking for a pre-sales engineer (Malmö/Helsinki/Remote)

[Chloe Nauta]

Join a Nordic SaaS as a pivotal Pre-Sales Engineer – Shape the future of customer onboarding

Location: Hybrid in Sweden, Malmö / remote within the EU or US

Are you navigating through the Atlassian ecosystem, ready to anchor your skills in a growing B2B SaaS company? Perhaps you're seeking an environment where a more balanced working pace is celebrated?

At Refined, a Sweden-based SaaS company within the Atlassian ecosystem, we’re looking for our first Pre-Sales Engineer.

This pivotal role offers the chance to redefine SaaS engagement, ensuring a seamless journey from evaluation to solving a business challenge, and onboarding our clients and partners right from the start. With us, you'll merge technical skill with business insight amidst our global expansion, all while enjoying the perks of remote work and a balanced lifestyle.

Ready to read more about joining us?

The role in detail, and why we’re looking for you right now

This position stands at the crossroads of technology, product innovation, and real-world application, aimed at transforming the evaluation and onboarding experience for our clients and partners. Read more about our products – UX and site-building apps for Confluence and Jira Service Management>>

Why are we looking for you now? The need for this role has emerged from Refined's ongoing growth and the increasing demand for our products. As more organizations seek to integrate Refined into their operations, the importance of a dedicated, insightful pre-sales process has never been clearer. This role is designed to ensure our clients and partners find the utmost value in our solutions right from the start, setting the stage for their success and ours.

Unlike traditional sales roles that operate reactively, this role is about proactively addressing the business needs of potential and existing customers. It's about understanding the business environment of the client, not just the technical specifications.

Whether it's helping an HR manager launch an intranet or advising on the best practices for user management and design, your main objective is to provide solutions that meet the client's business requirements. You'll be working with a variety of stakeholders, from C-level to technical admins. This requires a deep understanding of both the Atlassian ecosystem and the unique use cases faced by our clients. Take a closer look at our case studies here>

Key responsibilities in the role:

• Engage customers and partners proactively: Lead tailored product demos and workshops to address unique customer challenges. Offer personalized support through 1-on-1s, small group sessions, or asynchronous communications for a smooth onboarding. Serve as a crucial link to Customer Success, ensuring seamless transitions.

• Advise on use case strategies: Provide expert advice on optimal use case strategies, closely working with internal and consulting teams to tailor solutions. Ensure Refined's offerings meet client needs effectively, conveying our value clearly to new users.

• Support sales and partner teams, collaborate with product teams: Utilize technical expertise to identify new opportunities and foster teamwork. Coordinate with various teams to manage complex cases and strengthen support structures.

• Maintain industry knowledge: Continuously update your knowledge of product developments, industry trends, and competitors to provide informed recommendations and stay ahead.

• Contribute to growth and marketing efforts: Report to our Chief Growth Officer Joonas and play a key role in enhancing funnel conversions with the Marketing team. Create materials to optimize onboarding and engagement, and collaborate with the product team to refine strategies based on client feedback and use cases.

What does your success in the role look like in one year?

• Your first 30 days with us: Get a grasp on Refined’s products, customer base, and operations. Demonstrate success by creating a solution engineering plan that aligns with our goals.

• Your first 3 months: Proactive lead management. Own and manage new leads effectively, using insights from Customer Success and product teams for client queries. Handle a diverse lead portfolio efficiently.

• Your first year: Drive value by managing high-value opportunities, improving conversion rates, and reducing early-stage churn. Enhance customer value, champion customer needs within Refined, and support product advocacy. Fully integrate into the company’s strategic and operational aspects.

Why join Refined in this role?

What makes this role unique? With us, you won't just be filling a role – you'll be defining it. This is an unparalleled opportunity to shape the future of how we engage with our clients and partners, making it an ideal position for someone who not only has the technical know-how but also a genuine interest in the business applications of a globally growing SaaS.

Here’s why you would enjoy working with us: Refined is a place where growth happens naturally, not just on paper. Here, you'll find a flat hierarchy and leaders who really want to hear what you've got to say, setting us apart from places where voices get lost in the rush for fast results.

We cherish openness, freedom, and giving you the space to stretch beyond your job title. Here, it's all about finding solutions, not sticking to rigid roles. Every idea matters, no matter who it comes from. Imagine being on a team that really cares about every customer, big or small. Our product is always evolving, focusing on what customers truly need. Get ready to try new things and quickly find smart solutions.

Refined's culture embodies the Nordic spirit of well-balanced work-life and flexibility, fostering an environment where innovation thrives and your individual strengths are celebrated. Discover more about how you can thrive with us>>

Practicalities, benefits and salary

• Work-life balance is built into how we operate, giving you the flexibility to enjoy life outside of work. We have flextime, flexible working hours and generous policies for new parents.

• The offered salary is tailored to align with local standards, depending on experience and qualifications relevant to the role.

• This role would be based in our Malmö office in Sweden, Helsinki office in Finland, or remotely within the EU or US. The rest of the team is located in Sweden and Finland, and we also have people in Brazil, United States, Croatia, The Netherlands and Portugal.

• Twice a year we gather in our Malmö office as a whole company to build in-person relationships.

• Find a full list of our benefits here>>

Interested? Here’s what to do next:

Are you our ideal Solution Engineer? Review this list to see if it matches your skills and interests:

1. Proficiency in Atlassian products like Jira and Confluence, and the ecosystem.

2. Technical background with a passion for sales.

3. Creative problem-solving and conceptual skills.

4. Strong listening and communication skills for stakeholder engagement.

5. Service design thinking approach.

6. Willingness to travel occasionally, including Malmö-Helsinki trips and event participation.

Sound like you? We’re looking forward to hearing from you. Don’t hesitate to contact us and learn more about joining our team. If you don’t have any further questions at this point, apply by May 12, 2024 by leaving your application through this page.

If you’re thinking of applying – we encourage you to do so sooner rather than later, as we will start going through the applications as they come in, and we’re looking to fill this role as soon as we find a mutual fit.

What to expect after sending in your application?

• Our Head of People Chloe will be your first point of contact, and will keep you up to date on the process. Should you have any questions, feel free to reach out to Chloe at chloe.nauta@refined.com

• During the process, you’ll first have an intro call, and after that, you’ll get to meet the team in two separate discussions.

• Finally, after the discussions, we’ll make you a job offer.

• Welcome to Refined – we are looking forward to working with you!

We started Refined in 2009 with a simple idea: Enterprise software doesn’t have to be boring. Since then, Refined has evolved from a handy theming tool into a full-fledged site builder, helping more than 5,000 companies worldwide transform their Atlassian Confluence and Jira instances into beautiful, branded sites users love.

https://career.refined.com/jobs/4261197-pre-sales-engineer