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Looking for Atlassian Consultant in India

Jignes Patel June 22, 2023

Roles & Responsibilities

  • Provide IT support, Configuration, maintenance, consulting and administration of Atlassian Products – Confluence and JIRA.
  • Manage our team's support queue of our Atlassian Products – Confleunce & JIRA in our support channels, focusing on technical requests and providing optimal solutions for our customers.
  • Utilize your problem-solving skills and in-depth knowledge of our apps to address customer challenges, offering alternate strategies or workarounds when needed.
  • Investigate and replicate customer issues, including bugs, to identify and address their root causes and also involve the right person to fix the problems.
  • Pinpoint and translate support tickets into clear feature requests, bug reports, and suggestions for improvement.
  • Evaluate and manage the usage of Atlassian products (Confluence and JIRA) add-ons / plugin to meet team and business needs
  • Spot opportunities for automation and tool support, taking the initiative to implement them and bringing new ideas and initiatives to the table.
  • Actively contribute to our product documentation by creating new knowledge-based articles, ensuring our customers have comprehensive and up-to-date resources.
  • Communicate and collaborate with internal/external teams and relevant stakeholders.


  • Min. 5+ years of experience in IT industries with at least 3 years’ experience in Atlassian Products – Confluence & JIRA
  • Experience with configuring and supporting integration using necessary tools on Confleunce and/or JIRA.
  • Comprehensive understanding of SDLC, ITIL, and Agile Frameworks
  • Excellent interpersonal skills and communication, both written and spoken
  • Strong facilitation skills, drive for results, attention to quality, and a collaborative attitude
  • Solid work ethic and the ability to work with diverse teams across different time zones
  • Ability to take ownership and also adapt to changing priorities

1 comment


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Aradhana Gupta
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 22, 2023

hi @Jignes Patel 

How does one connect for this opening.

Jignes Patel June 24, 2023

Hi @Aradhana Gupta 

One can send me resume and I will take it forward.

email :

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