Technical Support Specialist (Atlassian Apps) - remote & part time possible

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Hello Atlassian community! Excited to share this new role with you.

Are you a tech-savvy problem solver with excellent communication skills? Are you experienced in working with Atlassian products like Jira and Confluence? If so, we have an exciting opportunity for you to join our team at Meetical!

Responsibilities:

• Provide technical support to our customers, addressing their queries and issues related to our Atlassian Apps and the Atlassian Marketplace.

• Analyze and diagnose customer issues, employing your strong problem-solving skills to offer effective solutions for both simple and complex problems.

• Communicate with customers via email, chat, and live calls in English, ensuring clear and concise explanations of technical concepts and instructions, regardless of the customer's technical expertise.

• Ability to create wiki articles and improve self-service support: create informative and user-friendly wiki articles that provide detailed instructions, troubleshooting tips, and best practices for our Atlassian Apps.

• Utilize active listening skills to understand customer issues, gather relevant information, and provide personalized support.

• Demonstrate patience and a positive attitude, empathizing with customers' frustrations while working towards resolving their problems.

• Collaborate closely with our experienced product development team, contributing to ongoing product improvement and innovation.

• Stay up-to-date with product updates, industry trends, and emerging technologies in the Atlassian ecosystem.

• Foster curiosity and continuously learn new skills, leveraging 20% of your time for personal development and earning certifications.

• Seize the opportunity to earn a world-class reputation within the Atlassian ecosystem, as you make a direct impact on the success of our customers and our company.

Requirements:

• Strong problem-solving skills to effectively analyze and diagnose customer issues, both simple and complex.

• Excellent communication skills in English, with proficiency in written communication via email and chat, as well as verbal communication during live calls.

• Profound experience with Jira and Confluence, demonstrating expertise in utilizing these Atlassian products.

• Familiarity with Atlassian Apps and the Atlassian Marketplace, enabling you to provide comprehensive support to our customers.

• Ability to explain technical concepts and instructions in a clear and concise manner, adapting your communication style to suit various customer needs.

• Active listening skills to understand customer issues, gather relevant information, and ensure accurate problem resolution.

• Curiosity and a passion for learning, staying abreast of industry trends and emerging technologies.

• Patience and a positive attitude, maintaining composure and providing exceptional customer experiences, even in challenging situations.

Why Work at Meetical:

• Direct impact and close collaboration with both customers and an experienced product development team, allowing you to shape the future of our Atlassian Apps.

• Growth opportunities to become a key role within the Support and Customer Success organization, with room for career progression and advancement.

• Autonomy and 20% time dedicated to learning new skills and earning certifications, fostering personal and professional development.

• The chance to earn a world-class reputation within the Atlassian ecosystem, as you contribute to the success of our customers and our company.

Join us at Meetical and be part of a dynamic and innovative team where your technical expertise and customer-centric approach will make a difference!

This job is remote-first position with a couple of team meetings and optional conferences in different places around the world for team building over the year.

To apply, please send your resume and a short cover letter highlighting your relevant experience using our service management form at https://meetical.io/apply. We are excited to get to know you in the near future!

Many greetings,

Lukas - Founder & CEO at Meetical Software