verification email not received by new user

[Rebecca Ewing]

We have added a new user but they are not receiving the verification email.  They did receive a notification that we had added them to a team. Please help, we have checked spam, filters and junk.

any help much appreciated.

[Vero Rivas]

Hi @Rebecca Ewing 

   Look at this post, maybe can help you

   https://community.atlassian.com/t5/Atlassian-Account-questions/Can-t-receive-verification-email/qaq-p/1875239

Cheers