Why is Zephyr crashing JIRA?

[Matt Smith]

I installed Zephyr on my jira. When I open a test it crashes my JIRA in IE.

Installation went smootly. I also noticed somebody else had a problem with this. 

I cannot send you my logs though due to a security nature. 

Please help. 

[Robert Leitch [ALM Works]]

Hi Matt, better to contact Zephyr's support team directly if you need their assistance.

[Nic Brough -Adaptavist-]

You'll need to explain the nature of the "crash", what version of JIRA and Zephyr you're using (and is it the add-on or the connector?) and then read the logs to see the cause of the crash.