What is the article search order when using JIRA Service Desk and Confluence?

When using JIRA Service Desk and Confluence together, what is the order of the search criteria for the knowledgebase?

For example, is the order Page Title, Body, labels?

What are the minimum number of search characters?

Fox example, if using "duo" and a customer uses duo in the search criteria I haven't seen results from Confluence.

1 answer

0 votes

Yes, I have the same question. What does the algorithm consider and does it learn?

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