User picker for requester


I'm configuring an User Picker custom field and filter by a Group. As agent, I can see a small icon next to that field which allow me to view list of people in a filtered group and pick one of them.

However on a requester view, that icon is disable. The only thing I can do is type in user name and pick them. Do you know how can I show requester list of people in that group so that allow them to pick?

Thank you!

1 answer

0 vote

I'm not sure for your custom field, but in general people forget to grant access for requester to add participant and it result more or less the same problem : agent can see a people picker but requester needs to type the email adress of the person. 

I recommend these steps: Go to your left panel, select "project settings" > "customer permissions"
Then you'll be able to change the setting "Who can customers share requests with?" by selecting "Any customer or organization, by searching this project. "

At least it works for the request participant field, maybe you can find a kind of permission that will enable your customer to pick the person. 

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