We are facing issue in Subscriptions email as its not received in email. Where as when i checked in JIRA instance the Last sent is showing yesterday's date. But email not received yet.
other emails such as raising issue notification and also i send email through JIRA to my email. they are working good with no issue.
Can any one help on this.
If you are not able to see the filter then you need to go to the manage filter and search it with the filter name.
Another thing is ...the only owner of that filter can be able to edit it or change the settings in Filter subscription.
In the Filer subscription page, you will find the Run now link...you need to click on it to send it manually.
Issue got fixed, the Admin who created the Subscriptions email, his ID was disabled as he left our organization, that is the reason email notification was stopped. Then I recreated it from my ID and its working fine.
But still i am confused as from JIRA server side it was showing email sent,
i couldn't find this answer.
Thanks for your time and support.
@Fahad Nice that your issue got resolved.
Jira is showing mail as sent because mail might have left Jira Mail Queue, and got stuck in your mail server (where user's mail was disabled).
To further get rid of such complexities, I suggest you create a separate mail for subscriptions etc. (like subscription@<YOUR_ORG_DOMAIN>) this way mail won't stop when people leave organization.
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