Set password question

Question

Hi All,

I am ina big trouble: I restore a backup from a different Jira instance where I had a user account. The problem is that I cannot login anymore because my password is not the same as I remember.

But because I cannot  remember, I could not make another restore. So I  have now a Jira instance in my server where I cannot login.

Can you please help?

Many thanks in advance!

Rumi

Marcus Silveira · Answer

Hi Rumceisz,

You can change your password to 'sphere' by running the following directly into your JIRA database

update cwd_user set credential='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where user_name='XXXX';

Please remember to change XXXX to your user name.

You can find more information on how to retrieve the JIRA adminstrator here.

Hope this helps,

Marcus