Set password question

Hi All,

I am ina big trouble: I restore a backup from a different Jira instance where I had a user account. The problem is that I cannot login anymore because my password is not the same as I remember.

But because I cannot remember, I could not make another restore. So I have now a Jira instance in my server where I cannot login.

Can you please help?

Many thanks in advance!


1 answer

0 votes

Hi Rumceisz,

You can change your password to 'sphere' by running the following directly into your JIRA database

update cwd_user set credential='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where user_name='XXXX';

Please remember to change XXXX to your user name.

You can find more information on how to retrieve the JIRA adminstrator here.

Hope this helps,


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

23,883 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you