I am not sure what is going on. I recently added JIRA Service desk to our JIRA instance and for some reason when users email the service desk their account gets created but it does pick up LDAP credentials. When I look in user management I notice some users are listed under the directory of JIRA internal and the rest are under JIRA LDAP authentication. I am assuming if i want new Service desk customers to use LDAP credentials to log into the Service desk portal they should be listed under JIRA LDAP authentication right?
Please try the following:
Hello, It looks like the directories are in order. What else could be the problem?
|JIRA Delegated Authentication Directory|
You cannot edit this directory because you are logged in through it, please log in as a locally authenticating user to edit it.
|Generic Directory Server||Move UpMove Down|
|JIRA Internal Directory||Internal||Move UpMove Down|
Ok looks like that worked, but now two accounts are being created in Jira. One account is created when a new user emails helpdesk and another is created when they login to the portal using their LDAP credentials. Any idea how to avoid the two account creations?
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