Report on specific queue


Is there a way I can create a report for a specific queue in Service Desk?  I've had a look through the basic options, as I'm not as adept at using the advanced syntax yet.

Additionally, is there a way to get reports emailed on a regular schedule?



1 answer

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Jack Brickey Community Champion Dec 29, 2016

Yes this is easy enough. If you edit the queue in question and click the "Advanced" link then you can copy the JQL there. Go to Issues to create a new filter, add in "project = xxx AND", paste in your copy buffer, save the filter. Then you can edit the filter and set up a subscription to run at way ever interval and send to whomever. Let me know if this is insufficient details.

Thanks Jack, that was what I was looking for.  I'll see if I can get the subscription working, as not tried that yet.

Worked out email as well, once I had got everything straight.  Thanks for all your help

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