Query for issues from different projects blocks users

Hi there,

I am trying to change my Kanban board filter to pull in some issues from other projects. My original query was:

project = FR ORDER BY Rank ASC

My query now is:

project = FR OR labels = blue-team ORDER BY Rank ASC

So I'm basically also wanting to pull in any other issue in my organisation that has the label "blue-team" into the board.

When I do this it seems to work well for me (as the administrator) however suddenly no other users are able to see the board.

Does anyone know how I can give people permission?! I have even tried giving all jira-software-users (group that everyone is in) project level administrator access, however this doesn't seem to make a difference.

Alternatively, how can I find a different way to pull tickets in from different projects?



1 answer

1 accepted

1 vote
Accepted answer


Make sure that the filter which is used for the board is shared with the required users.

You can read more here


Yes! Filter shares, I hadn't spotted that in Board Settings. Thanks!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,179 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you