When a ticket is raised it comes through as "Waiting". We then assign the tickets to the users using the "Assignee" function and selecting the relevant user, but if the user then updates the ticket, the ticket is automatically assigned to the project lead and they have to manually find the ticket and re-assign it back to themselves. (The users do have the 'Assignable User' permission)
If the user presses "Take Ownership", then updates the ticket, there is no issue.
Why would JIRA automatically assign the ticket back to the project lead, when we have assigned the ticket to a specific user?
These are the specific Post-Functions on the relevant transition for "Email Customer" at "Waiting" status. There isn't anything relating to the project lead here apart from potentially number 2?
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