Notification sent when I update the status while I shloudn't

Hi,

I still receive notifications when I update the issue and transition for example the issue to another status while I deleted all the roles in the notifcations.

Any ideas of what I should disable in addition ?

thanks

Melissa

3 answers

This widget could not be displayed.

What does the notification look like?  It's possible there is a custom script listener sending out the email, those can be independent of the notification scheme if sent directly instead of via triggering an event.

This widget could not be displayed.

All issue updates (including transitions) fire "events".  You can't change what is fired for system events (edit will always fire update events, comment will fire comment events etc), but you can change the post-function on all transitions to fire whatever event you want.

Then there is a second layer:  The JIRA notification system listens for events, and sends emails to the people listed for that event.

So, the answer here is simple - review your notification scheme for that project.  It sounds like it isn't just saying "tell role X about event Y", there's obbiously more you haven't looked at yet.

This widget could not be displayed.
Paulo Hennig Atlassian Team Nov 18, 2015

In additional to Nic's response and as you added the Service Desk tag, also check if you don't have any automation rule sending this notification out.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 8 hours ago in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

21 views 0 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you