Notification for Mentions don't work

We are using @mentions in our JIRA Software, but the mentioned users don't get notifications.

I don't mean any email notifications! We are only looking for a notification the mentioned user can see in JIRA or Confluence.

 

Thank you for your help in advance.

3 answers

0 votes
Mahesh S Community Champion Oct 18, 2016

The feature of @user is only for notifications and it is not related to permissions. If the user need to see an issue, he needs to have view issue permission.

Nicolas,

If you are using an on-premises version of JIRA you might want to take a look at this free JIRA add-on called "Actionables for JIRA". https://marketplace.atlassian.com/plugins/com.spartez.actionables/server/overview It comes with a JIRA "notification inbox" listing the tasks assigned to the users. 

Regards,

Bartek.

Thank you for your answers.

The Add-On shows exactly what we need, but I thought there's a default function in JIRA which do this.

It worked for a while in our system, that someone mentioned other users by using @user and this user got the notification on the top bar in Confluence. I don't know what changed.

Do you know if there's a general configuration or notification setting I need to check?

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