Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Migrating from hosted 7.3.3 to Cloud fails

Tripp Horbinski
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 14, 2017

Error: [GenericDelegator.makeValue] could not find entity for entityName: ClusterUpgradeState

Business is moving from hosted 7.3.3 to Cloud. 
Migration process is backup 7.3.3 and restore the cloud instance with the backup file. I believe that with our 7.3.3 having plug-ins that the Cloud doesn't, it has extra fields in the xml that is causing the error for an extra entity.

Our 7.3.3 (hosted server) add-ons are:
- Atlassian JIRA - Plugins - Instance Health Plugin
- Atlassian Universal Plugin Manager Plugin
- Support Tools Plugin
- Atlassian Universal Plugin Self-Update Plugin
These plugins aren't available on Cloud, so I am unsure of how to migrate to cloud as I can't install these plugins on Cloud instance. Any help would be appreciated.

1 answer

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
August 14, 2017

This needs to go to https://support.atlassian.com/contact so they can look at the logs and explain which entity is throwing the errors and how to fix it.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events