Migrating from hosted 7.3.3 to Cloud fails

Error: [GenericDelegator.makeValue] could not find entity for entityName: ClusterUpgradeState

Business is moving from hosted 7.3.3 to Cloud. 
Migration process is backup 7.3.3 and restore the cloud instance with the backup file. I believe that with our 7.3.3 having plug-ins that the Cloud doesn't, it has extra fields in the xml that is causing the error for an extra entity.

Our 7.3.3 (hosted server) add-ons are:
- Atlassian JIRA - Plugins - Instance Health Plugin
- Atlassian Universal Plugin Manager Plugin
- Support Tools Plugin
- Atlassian Universal Plugin Self-Update Plugin
These plugins aren't available on Cloud, so I am unsure of how to migrate to cloud as I can't install these plugins on Cloud instance. Any help would be appreciated.

1 answer

0 vote

This needs to go to https://support.atlassian.com/contact so they can look at the logs and explain which entity is throwing the errors and how to fix it.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

383 views 4 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you