Less strict strip mail in email requests Edited

Is it possible to mail handler strips mail history only based on reply line?


Here is a setting:

"Strip quotes
Copies text above first match of either the email reply line or quote rule."

i could set only Yes or no.


When we send to customer info we don't need to see what we send to him..So stripping above reply line is ok


But very often, history of his correspondece which he send in mail have valuable information. But the rule strips also the history from other persons.


So is it possible to mail handler strips only based on reply line? and not by vulnerable for any other rules?



1 answer

This widget could not be displayed.

This is not possible out of the box. This is doable with some third party apps like Jira Enterprise Mail Handler (JEMH) or I think that SmartHandler may also be able to do this.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

169 views 2 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you