Jira white screen after trying to reach url via https

When trying to reach the JIRA server, the login screen loads fine. After logging in, with either firefox or chrome, I get a blank white screens. Sometimes there is a The Base URL health check has failed in your system error message, which allows me to access the admin console. I have been able to get the Dashboard to load if I go to https://basejiraurl.com/secure/admin and then clicking on the JIRA log to get to the Dashboard. So it seems there is some disconnect when JIRA goes from login.jsp to Dashboard.jspa.

5 answers

1 accepted

HI Wayne,

Did you check base url set in general configuration? Please check if it is set to the https url.

Yes the url in the base url does have the https.

Wayne try to add some more details how you have setup HTTPS like for example if its in Tomcat or a proxy/waf. Do you get a certificate when going by HTTPS? 

I have HTTPS setup through Apache and I do get a cert when going to the URL. The issue is when I move from the login URL to the dashboard URL. I can see the cert and check the general info on both URLs even the blank screened dashboard URL.

I do have an update from the logs.

when a user tries to connect to the dashboard the logs get the following

ajp-nio-8009-exec-3 ERROR <username> 634x50x2 19xgv1s <ipaddress> /secure/MyJiraHome.jspa [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: Cannot create a session after the response has been committed

I found that issue.

 

after using curl -v <url> and getting

* About to connect() to <url> port 443 (#0)
*   Trying <ipaddress>... Connection timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host

I then checked the hosts file and found that the IP Address was one octet off. After fixing this, the curl came back with a 200 and dashboard work as expect. Thanks everyone for your suggestion. 

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