When trying to reach the JIRA server, the login screen loads fine. After logging in, with either firefox or chrome, I get a blank white screens. Sometimes there is a The Base URL health check has failed in your system error message, which allows me to access the admin console. I have been able to get the Dashboard to load if I go to https://basejiraurl.com/secure/admin and then clicking on the JIRA log to get to the Dashboard. So it seems there is some disconnect when JIRA goes from login.jsp to Dashboard.jspa.
I do have an update from the logs.
when a user tries to connect to the dashboard the logs get the following
ajp-nio-8009-exec-3 ERROR <username> 634x50x2 19xgv1s <ipaddress> /secure/MyJiraHome.jspa [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: Cannot create a session after the response has been committed
I found that issue.
after using curl -v <url> and getting
* About to connect() to <url> port 443 (#0)
* Trying <ipaddress>... Connection timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host
I then checked the hosts file and found that the IP Address was one octet off. After fixing this, the curl came back with a 200 and dashboard work as expect. Thanks everyone for your suggestion.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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