Jira white screen after trying to reach url via https

When trying to reach the JIRA server, the login screen loads fine. After logging in, with either firefox or chrome, I get a blank white screens. Sometimes there is a The Base URL health check has failed in your system error message, which allows me to access the admin console. I have been able to get the Dashboard to load if I go to https://basejiraurl.com/secure/admin and then clicking on the JIRA log to get to the Dashboard. So it seems there is some disconnect when JIRA goes from login.jsp to Dashboard.jspa.

5 answers

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HI Wayne,

Did you check base url set in general configuration? Please check if it is set to the https url.

Yes the url in the base url does have the https.

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Wayne try to add some more details how you have setup HTTPS like for example if its in Tomcat or a proxy/waf. Do you get a certificate when going by HTTPS? 

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I have HTTPS setup through Apache and I do get a cert when going to the URL. The issue is when I move from the login URL to the dashboard URL. I can see the cert and check the general info on both URLs even the blank screened dashboard URL.

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I do have an update from the logs.

when a user tries to connect to the dashboard the logs get the following

ajp-nio-8009-exec-3 ERROR <username> 634x50x2 19xgv1s <ipaddress> /secure/MyJiraHome.jspa [c.a.j.web.filters.CommittedResponseHtmlErrorRecoveryFilter] Exception occurred after HTTP response was already committed: Cannot create a session after the response has been committed

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I found that issue.


after using curl -v <url> and getting

* About to connect() to <url> port 443 (#0)
*   Trying <ipaddress>... Connection timed out
* couldn't connect to host
* Closing connection #0
curl: (7) couldn't connect to host

I then checked the hosts file and found that the IP Address was one octet off. After fixing this, the curl came back with a 200 and dashboard work as expect. Thanks everyone for your suggestion. 

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