Jira issue to send an email

Is it possible to setup a Project such that when an Import Issues (Blocked, or Major) is created, it sends a page, sms text or email.

I am using the ondemand jira version and have created a project. Not sure if above is possible

2 answers

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Accepted answer
Mauro Badii Atlassian Team Feb 09, 2014

Hi Sukh,

Issue notifications are triggered under certain events as explained in Creating a Notification Scheme but they don't depend on issue priority. You can send email notifications upon issue creation or moved for example but you won't be able to restrict it only to Blocked or Major issues.

Hope that helps :)


Being able to restrict it to email certain people depending on the priority of the issue would be an excellent idea though.

Mauro Badii Atlassian Team Feb 10, 2014

You could have it set depending on Issue Types. A different workflow scheme for different issue types that trigger custom events to notify specific people on certain transitions.

Maybe that helps someone

I saw that atlassian has the Jira Service Desk module or product. Is it possible to have this messagingsetup if you have Service Desk (https://www.atlassian.com/software/jira/service-desk) module

Mauro Badii Atlassian Team Feb 10, 2014

In the end it comes down to the Notifications Scheme of the project. Service Desk will run the notifications according to the Notifications Scheme of the Service Desk project.

I don't think there is a way to achieve issue priority based notifications in OnDemand.

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