I create en new project in JSD. I put roles and authorisations as same as my other 3 projetcts already there. In this new project there are 4 users and with the URL of the JSD apllication they are automaticly links to the portal (for customers). Now they are note juste customers they are agents too.
Cathy,
Could it be that they do not have a service desk license?
They can be in all the correct roles but still need to be in the jira-servicedesk-users group to have a license.
Regards,
Laurens
Hi @Cathy Tanguay
Yesterday I sent screenshots to this post that report the same thing you mentioned: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Agent-can-t-see-queue/qaq-p/1524055#M64583
Look at my answer there, and if it doesn't work, let me know.
I went to see in the "Application" menu (under "Acces application") and I had the AD group (witch my 4 users are become agents).
Si it work now. Thank you Laurens.
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