Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

JSD agent can not access JSD application.

I create en new project in JSD. I put roles and authorisations as same as my other 3 projetcts already there.  In this new project there are 4 users and with the URL of the JSD apllication they are automaticly links to the portal (for customers). Now they are note juste customers they are agents too.

 

2 answers

2 accepted

0 votes
Answer accepted
Laurens Coppens Community Leader Nov 05, 2020

Cathy,

Could it be that they do not have a service desk license?

They can be in all the correct roles but still need to be in the jira-servicedesk-users group to have a license.

 

Regards,

Laurens

I went to see in the "Application" menu (under "Acces application") and I had the AD group (witch my 4 users are become agents).

Si it work now. Thank you Laurens.

Like Laurens Coppens likes this
0 votes
Answer accepted

Hi @Cathy Tanguay 

Yesterday I sent screenshots to this post that report the same thing you mentioned: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Agent-can-t-see-queue/qaq-p/1524055#M64583

Look at my answer there, and if it doesn't work, let me know.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.6.1
TAGS

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you