JJUPIN: getting values from SLA fields

Question

Hi,

is there any way to get values from ServiceDesk SLA fields using JJUPIN?

I try to use something like:

string newIssue = "SUPPORT-1377";

string sla = %newIssue%.customfield_12201;

but it seems that the returned value is some kind of JSON, not string, number, interval or whatever.

Best regards,

Pawel

Paweł Peryga · Answer

Thank You for quick answer!

Best regards,

Pawel

Silviu Burcea · Answer

Hi Pawel,

The SIL support for JSD fields, like SLA, is not available yet. If you get a JSON, you may want to write some JSON processing routines. The simplest way to go, if the JSON is not big/complicated, is to capture the information using a Regular Expression. Eventually, Kepler team may add some JSON processing routines too, you should ask them about it.

Regards,

Silviu