is there any way to get values from ServiceDesk SLA fields using JJUPIN?
I try to use something like:
string newIssue = "SUPPORT-1377";
string sla = %newIssue%.customfield_12201;
but it seems that the returned value is some kind of JSON, not string, number, interval or whatever.
The SIL support for JSD fields, like SLA, is not available yet. If you get a JSON, you may want to write some JSON processing routines. The simplest way to go, if the JSON is not big/complicated, is to capture the information using a Regular Expression. Eventually, Kepler team may add some JSON processing routines too, you should ask them about it.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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