JIRA cloud encryption of data at rest


I've read through the https://www.atlassian.com/cloud/security page as well as the privacy policy, and understand that the JIRA data in the cloud is encrypted in transit and that backups are encrypted. But it isn't clear to me whether the live data at rest is encrypted. There are many related questions here but I haven't found a definitive response.

Thank you!

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I've reached out to the support team to ask directly - the answer was a no. Data at rest is not encrypted in the cloud solution.

Is this answer still valid?

yes, its posted in their documentation.

Michael can you provide a link to the documentation you mention above? Thanks. 

We have the same question/concern as our team often needs to store senstive data in JIRA - so we decided to build our own solution.

We are an Atlassian Solution Partner and we've just released something that might help. It's called Team Secrets and it protects sensitive file attachments in JIRA with end-to-end encryption for attachment uploads and 2 factor verification for downloads.


Please try it and let us know if this helps!


I was going to ask, but I think I've answered my own question.  Namely, is this for the self-hosted or Atlassian-hosted JIRA instance (it's the latter) and is is useful in conjunction with JIRA Service Desk (yes).


We'll give this a look.

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