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Is there a way to auto-populate a field based on a form field value

James M I'm New Here Jan 13, 2021

I am trying to see if Jira Service Desk is able to auto populate a field when a form is submitted based on a value of a form.  


E.G.  Submitter chooses Line Of Business -> Business Development Operation.  On submittal, we would like to have a custom field pre-populate - BDO Group Level 1


The challenge is our company doesn't allow us to use external APIs or scripts.  Is there a way to do this natively.  I looked at the Automation menu but couldn't find anything that would allow me to do this.  

2 answers

0 votes
Fadoua Community Leader Jan 13, 2021

@James M 

It can be done using a plugin. There is no way that it can be done using Jira out of the box.

Let me know if you have any other questions.



0 votes
James M I'm New Here Jan 14, 2021

Thanks, Fadoua! 

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