Is there a log that can provide more details regarding errors?

Hi,

I'm evaluating the clone Project Plugin. I got an error when I tried to clone a project. The error message I got is very general and I don't have any clue what's wrong with the process. Is there any way to see the log to understand the errors?

 

Thanks,

Shady

2 answers

3 votes

Errors from add-ons usually get echoed out to the application logs, so I'd start with a look in <JIRA home>/logs - probably atlassian-jira.log first

You can also look at changing the error level reporting for the plugin to provide more detail in the log file.

See https://confluence.atlassian.com/adminjiraserver071/logging-and-profiling-802592962.html for more details on how to achieve this.

0 vote

Contact the plugin vendor through another channel if they don't respond here. They will be able to give you the log settings to see more info. Then suggest to them that they fix their doc page at https://metova.com/metova-project-clone-plugin/ and also add this troubleshooting info.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you