Is it possible to set a countup timer SLA?

Hi everyone! ,

I turn to you because I have not found any solution. When defining SLAs, the general performance is that a maximum time on a countdown is established. Is there the possibility to set a countup? in order users know how long it takes consumed in the SLA instead of the time remainin.

Thanks a lot !

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Hello Joaquín,

There is no way to do it. :/ Because is very difficult to someone remember all SLA times. So, it's easier think in a countdown than a countup.

Best Regards,


P.S.: @Joaquín Fernandez, lemme know if I helped you.

  I had supposed it is not possible and you have confirmed it. 


   Thanks for your answer Lameck!. 

You're welcome, @Joaquín Fernandez. laugh 

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