Is it possible to create multiple customer portals under single JIRA project?

we are trying to figure out the visibility and restriction for different users on the service desk. So, let us say if I need to create separate portal for them, will it be possible under same project.

If not, do we have capability to display the data for different users in separate way?

or we need to create multiple projects only.

2 answers

Hi Rahul,

As explained here:

The current mapping between JIRA Service Desk and JIRA projects is 1 on 1.

So you'll need to create multiple projects in JIRA.

Do keep in mind that anybody who is using the customer portal will only see the issues he/she has created through the portal, no other issues will be visible.

Best regards,


Is there any ticket or update about this request?

I am really interesting in this.



I have opened ticket for this



Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,308 views 14 20
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot